Refund policy

Refund & Return Policy

 

We want you to love your Atena Glow device. That's why every order comes with a 30-Day Risk-Free Trial.

 

30-DAY RISK-FREE TRIAL

You have 30 days from the date your order is delivered to request a refund. To start a request, email us at atenagloow@gmail.com with your order number and the reason for your request. Our team will reply within 1–2 business days with the next steps.

 

ELIGIBILITY

To be eligible for a return, the item must be:

- Requested within 30 days of delivery

- In good condition, with all included accessories

- Purchased directly from atenaglow.com

 

Items purchased from other sellers or marketplaces are not covered by this policy.

 

DAMAGED, DEFECTIVE OR WRONG ITEMS

If your item arrives damaged, defective or is not what you ordered, please contact us within 7 days of delivery at atenagloow@gmail.com and include:

- Your order number

- Clear photos or a short video showing the issue

 

Once we confirm the issue, we will send you a free replacement or issue a full refund, whichever you prefer. You will not need to pay for any return shipping in these cases.

 

In most cases, you will not need to send the item back. We will confirm this when we approve your request.

 

REFUNDS

Once your refund is approved, it will be issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a few extra days to appear on your statement.

 

ORDER CANCELLATIONS

You can cancel your order free of charge within 12 hours of placing it by emailing atenagloow@gmail.com. After that, your order may already be in process and can no longer be cancelled, but you can still use our 30-Day Risk-Free Trial once it arrives.

 

LOST OR DELAYED PACKAGES

If your tracking shows no updates for more than 10 business days, or your order has not arrived within 30 days of shipping, contact us and we will send a replacement or issue a full refund.

 

CONTACT US

Questions about your order? We're happy to help.

Email: atenagloow@gmail.com

Contact form: atenaglow.com/pages/contact