Shipping policy

Shipping Policy

 

FREE SHIPPING:

We offer free tracked and insured shipping on all orders within the United States.

 

PROCESSING TIME:

Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). You will receive a confirmation email as soon as your order is placed.

 

DELIVERY TIME:

Once shipped, orders are usually delivered within 7–12 business days. During holidays or peak seasons, delivery may take a few extra days.

 

TRACKING:

As soon as your order ships, you will receive an email with your tracking number so you can follow your package at every step. Please allow 24–48 hours for the tracking information to update.

 

WRONG OR INCOMPLETE ADDRESS:

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us within 12 hours of placing your order and we will do our best to update it.

 

LOST OR DELAYED PACKAGES:

If your package is delayed or your tracking shows no updates for more than 10 business days, please contact us at atenagloow@gmail.com. We will help you locate it and, if needed, send a replacement or issue a refund.

 

INTERNATIONAL ORDERS:

We currently ship to the United States only.

 

CONTACT US:

Email: atenagloow@gmail.com

Contact form: atenaglow.com/pages/contact